7.6. Returning the Products
7.6.1. The Customer may return the products purchased by means of a Contract, in the following situations:
– 22.214.171.124. The packages are severely damaged;
– 126.96.36.199. The products were delivered / invoiced incorrectly;
– 188.8.131.52. The products have manufacturing flaws;
– 184.108.40.206 The products arrived in other sizes than the ones ordered by the Customer;
– 220.127.116.11. “The consumer has the right to notify the seller, in writing, about his/her desire to cancel the purchase, without penalties and without invoking a reason, within 14 calendar days since the reception of the product.” Also, according to art. 7 para. 1 of G.O. 130/2000, the Customer has the right to unilaterally terminate the distance contract, in 14 calendar days since the reception of the product (s), without penalties and without invoking a reason. In this case, the direct expenses for returning the products, according to the law, shall be the Customer’s responsibility
7.6.2. The Customer undertakes to notify the The Dresser about his / her intention to return the purchased products by any means of written communication (e-mail/fax/etc.) in maximum 14 calendar days since the reception of the products and / or services.
7.6.3. The Customer who notified The Dresser according to art. 7.6.2, must make sure that the products he / she referred to are returned in maximum 14 calendar days; otherwise, The Dresser, considering the request ungrounded / invalid, may refuse the return.
7.6.4. The Customer shall not be able to return the purchased products and / or shall not claim any damages / indemnities, in the following situations:
18.104.22.168. In case of replacement of the purchased product with another product with other specifications or of a different type, except for the case stipulated in art. 22.214.171.124.
126.96.36.199. In case the return request for any of the situations set forth in art. 7.6.1, has the sending date after the period of 14 calendar days set forth in art. 7.6.2, calculated from the business day following the date of contract execution.
188.8.131.52. In case a product is returned for any reason set forth in art. 7.6.1 and the returned product is not in the same condition in which it was delivered, (in the original package, with all the labels intact and all the accompanying documents). 184.108.40.206. According to G.O. 130/2000 (art. 10 letter c) The Dresser reserves the right not to accept the return of the products which, by nature, cannot be returned or which can be rapidly degraded or deteriorated, such as underwear products, bathing suits and / or cosmetic products. The Client shall be informed, on the page of each product, if that specific product is returnable or not. The products which are part of a kit must be returned as a kit. The shoes must not be used and they must be returned in the original undamaged package. Shoe boxes are considered a part of the product. Sunglasses must be intact upon return.
7.6.5. In case the counter value of the product is reimbursed, it shall be done in at most 14 calendar days since the confirmation of the return.
7.6.6. If the product was replaced with another one with the newly ordered size, according to 220.127.116.11, the replacement shall be done under the terms and limitations of a normal order.
7.6.7. In case the Customer has returned a product according to the provisions of art. 18.104.22.168, and The Dresser does not have an adequate product for replacement, the latter shall offer the customer the counter value of the product according to art. 7.6.5.
7.6.8. The counter value of the additional services including, but not limited to the transportation of the products, paid by the customer, shall not be reimbursed.
7.6.9. In all the cases, the expenses incurred for returning / re-dispatching shall be paid by the customer, except for the situations presented under art. 22.214.171.124; 126.96.36.199; 188.8.131.52, as well as in case of lack of conformity under 7.6.1., in which case The Dresser shall pay the counter value of transportation. Also, in case of delivering unordered product (s), according to chap. 7, the return expenses shall be the responsibility of The Dresser.
7.7. Products / Services for which the right of withdrawal is not granted
7.7. The following are exempt from the right to withdraw from the Contract:
7.7.1. Service contracts, after full provision of the service, if execution has begun with the express prior consent of the Buyer and after the latter confirmed that it is aware of losing its right to withdraw after the Seller has fully executed the Contract;
7.7.2. The provision of products and / or services whose price depends on fluctuations on the financial market which the Seller can not control and which may occur during the withdrawal period;
7.7.3. The provision of products made to the specifications requested by the Buyer or clearly personalized;
7.7.4. The provision of products which are likely to deteriorate or expire quickly
7.7.5. The provision of sealed products which cannot be returned for health or hygiene reasons and which have been unsealed by the Buyer;
7.7.6. The supply of products which, after delivery, are, by their nature, inseparably mixed with other items;
7.7.7. The provision of newspapers, periodicals and magazines, at the exception of subscription contracts for the provision of such publications;
7.7.8. The provision of digital content which is not delivered on a material support, if the performance has begun with the express prior consent of the Buyer and after the latter has confirmed that it has become aware of losing its right to withdraw.
For all the terms and conditions, click here